Brocade Taps Gale England as Vice President of Customer Advocacy and Operational Effectiveness
Technology Industry Veteran to Drive Programs and Processes to Enhance the Brocade Customer Experience
SAN JOSE, CA -- (Marketwired) -- 06/04/13 --
Brocade (NASDAQ: BRCD) today announced the appointment of Gale England to the newly formed position of vice president of Customer Advocacy and Operational Effectiveness effective immediately. In this role, Mr. England is responsible for driving operational efficiencies in the company's global programs, internal processes, and IT, all with the goal of creating a world-class customer experience. Mr. England will report directly to Brocade CEO, Lloyd Carney.
Specifically, Mr. England is tasked with improving customer advocacy, streamlining internal processes and leveraging IT resources with the goal of better enabling Brocade to deliver world-class products and services to its customers both internal and external to Brocade.
"Being 'customer-first' is not just a slogan at Brocade, it shapes our company's vision and strategies in all areas of our business and operations," said Lloyd Carney, CEO of Brocade. "Gale's efficiency expertise will be invaluable as Brocade looks to continue honing its focus as a pure-play networking vendor that will help customers successfully make their transformation through the era of virtualization and cloud."
With a career spanning more than 35 years, Mr. England has held leadership roles across numerous departments, including engineering, customer service, operations and executive leadership. At Sonus Networks he served as vice president of Product Operations and was responsible for improving supply chain management, as well as production cycle times. Mr. England has also served in leadership roles at Numetrix Technologies, Realm Technologies, Villamontage Systems, Nortel Networks and Bay Networks.
Prior to joining Brocade, Mr. England was the senior vice president Global Operations and Quality at Grass Valley LLC, where he managed the rollout of services and technologies that improved the company's manufacturing, ordering, logistics, supply chain and quality processes.
"The transformation underway within the industry demands focus, and I believe Brocade's position as a pure-play networking vendor will turn an already successful company into one that is more successful," England said. "It is my directive to enhance that focus and to drive efficient processes and programs that will enable Brocade to enrich our customers' experience with us at all levels of engagement."
Brocade (NASDAQ: BRCD) networking solutions help the world's leading organizations transition smoothly to a world where applications and information reside anywhere. (www.brocade.com)
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